Fobbed Off 2

In response to a complaint about the misinformation by the Council given to the Local Government Ombudsman which I have to introduce: Thank you for responding. My records show that your Inspector, AR, sent her final draft for 14015052 on the 15th April 2015, not in March as you say in your letter1.

Our ref: 17 001 436
(Please quote our reference when contacting us and,
if using email, please put the number in the email subject line)

Dear Mr Dawson
Complaint against South Tyneside Metropolitan Borough Council
Thank you for the chronology to show why your complaint has taken so long to reach this office. However, after having read the decision by the Local Government Ombudsman in 2015, I consider that the matter of which you complain remains that of the lack of enforcement by the Council2. The Local Government Ombudsman gave you full and detailed reasons for reaching her decision.
Whilst you remain of the view that the building does not comply with approved plans, I see no reason why your argument could not have been made to this office within three months of the decision in 2015. That delay also makes any investigation of the matter more difficult given the length of time involved.
I consider that your latest complaint remains that of your previous complaint which has already been determined (whether or not to your satisfaction) and the opportunity to request a review of that decision has passed.
I will treat your complaint therefore as invalid and your complaint will not be investigated.
Yours sincerely
PL
Investigator

1 note discrepancy in dates
2 note change of subject from non-compliance to enforcement

Fobbed Off 1

Response to a complaint handed across the front desk at the Town Hall on May 26th about the way two of his staff had handled my complaint about UK Docks (non-compliance with the second condition of planning permission granted in 1996) :

Mr Dawson Date: 19 June 2017
Our Ref: CX/AH

Dear Mr Dawson
Thank you for your letter to the Chief Executive, Martin Swales, dated 26 May 2017 which was received 13 June 20171. Your letter has been forwarded to our team in line with your current contact restrictions regarding issues raised regarding the UK Docks boat shed.
I must advise you that this letter is raising your historic complaint again2 which has been thoroughly investigated by the Council and the Local Government Ombudsman, therefore will be placed on file.
Yours sincerely

Performance and Information Support Officer
Customer Advocacy

1 note discrepancy in dates
2 it is about how his staff have handled the complaint