Response to a complaint handed across the front desk at the Town Hall on May 26th about the way two of his staff had handled my complaint about UK Docks (non-compliance with the second condition of planning permission granted in 1996) :
Mr Dawson Date: 19 June 2017
Our Ref: CX/AH
Dear Mr Dawson
Thank you for your letter to the Chief Executive, Martin Swales, dated 26 May 2017 which was received 13 June 20171. Your letter has been forwarded to our team in line with your current contact restrictions regarding issues raised regarding the UK Docks boat shed.
I must advise you that this letter is raising your historic complaint again2 which has been thoroughly investigated by the Council and the Local Government Ombudsman, therefore will be placed on file.
Performance and Information Support Officer
1 note discrepancy in dates
2 it is about how his staff have handled the complaint