Continual referral to the Complaints System.

It has become apparent over the last 18 months that whenever the Planning Office are questioned about the size of the slipway cover they become evasive and do not answer questions directly. They duck having to give a straight answer and refer you to the complaints system. If you have had anything to do with Planning and the way they operate the Complaints System you will know the implications.
The Principal Planning Officer was very helpful at the start but within a few days of the framework going up, 9th Sept 2014, he had referred one enquirer to the Complaints System.
When I questioned him on the width of the cover three months later, 20th Dec, he said he had measured it and that it conformed to approved plans. When pressed he referred me to the complaints system on the 13th Jan 2014 rather than admit I was correct.
When I went over his head to the Planning Manager a similar thing happened. I also introduced the height issue at this stage and he again referred me to the Complaints System 28th Jan. He finally conceded that the cover was not built to an approved plan on Friday 13th Feb.
The Head of Development Services did something similar when I wrote to him on the 4th April 2014. I say something similar because he handles middle stages of the Complaints System. What he did, instead of agreeing or countering my proposition that the cover was 3m too high, was to ask one of his staff to raise an official complaint (248789)  from my letter. He has never admitted to me, nor anyone else in public as far as I know, that the cover is built 3m higher than authorised plans allow.

LGO – First Draft

LGO – First Draft

9 March 2015 Complaint reference: 14 015 052
Complaint against: South Tyneside Metropolitan Borough Council

The Ombudsman’s draft decision
Summary: This complaint is not upheld. In 2013 a developer
resumed building a boat shed for which he had planning permission
and had started building in 2001. Local residents complained but the
Council found the developer could still build the shed. However, he
had built it almost a metre wider than he should have done. There is
no evidence of fault in the way the Council dealt with the breach of
planning control and its decision not to take enforcement action. It
kept residents informed throughout the process.

I have published this First Draft so that it can be seen that the Inspector has already formed an opinion. I did not correspond with her at all until I had seen this draft. She has, as far as I can see, not responded to the body of my complaint, she has ignored the first 6 items of my complaint:

The Council have allowed the UK Docks development on Riverside Drive to proceed despite multiple objections
from residents and that in dealing with these objections they have neither been open or transparent. It has taken15 months to gain the admission that the construction did not have planning permission:-
05-Sep-2013 Work began on erecting five steel frames of what was to become a large slipway cover to the
surprise and dismay of residents nearby. They were understandably annoyed that they were not given any
notice. When contacted a representative of the Council expressed equal surprise. The Principal Planning
Officer, Mr Peter Cunningham sent out what were said to be approved plans to Ms M Todd, a neighbour.
25-Nov-2013. A meeting was arranged by Councillor John Anglin between Councillors, Mr Cunningham, and alocal residents group including myself. Mr Cunningham again repeated that the shed was neither too wide nor too high and had been built to an approved plan. The slipway cover was said to be ‘legal’.
20-Dec-2013 Mr P Cunningham said in an email to me: “I have measured this on site and have copied the 1996 plans across to you twice already and I have explained during our meeting that the base and height of the structure are compliant…this is the end of the matter as far as I am concerned. He also said “Please do not email me again”
13-Feb-2014 Mr G Atkinson, Planning Manager said that the the current structure is not built to “approved”
plans.
03-Apr-2014 Petition presented to CEO South Tyneside Council. We protest at:-
1. A lack of relevant information from STMBC
2. A lack of public consultation on the unannounced construction
3. Lack of research and impact surveys
4. Apparent negligence by STMBC
5. Apparent breach of planning law by the developers
02-May-2014 Mr Mansbridge, Head of Development Services, responded to the Petition and requests that work
was stopped on the construction while the issues surrounding the plans were resolved by saying that “Apart from the width these dimensions are either entirely in accordance with the approved plan, or subject to such minor deviation that they are properly categorised as non-material changes”. He also says that “Enforcement action is at the discretion of the Council as Local Planning Authority.”
24-Nov-2014 Michaela Hamilton, Customer Advocacy wrote in an email to me that “I can confirm that as
previously advised, the Council accepts that the structure in question does not have planning permission”.

It is not until we get to 24-Nov-2014 where the Council say unconditionally that the shed has been built without planning permission that the Inspector quibbles. [1] ([n]are references to posts).

I also publish the First Draft because it deals mostly with the placement of the footings in 2001 (para:17 [2]),  enforcement of material exceptions (para:21[3]) , condition 2 (para:23[4]) and the end panels (para:24[5]). I know that other residents have been concerned about footings and the end panels and if they wish to comment on the LGO’s findings they may and I will send them a copy of the final draft because the paragraph numbers are slightly different.  See posts for comments to the references highlighted in colour.

The complaint
1. The complainant, whom I shall refer to as Mr Dawson, complains the Council has wrongly allowed a developer to build and keep a boat shed despite many public objections. In particular he says
• It wrongly said the boat shed conformed with approved plans
• It has not taken enforcement action against the boat shed
• There has been a lack of information and public consultation
• It took 15 months for the Council to admit the boat shed did not have planning
permission
The Ombudsman’s role and powers
2. The Ombudsman investigates complaints about ‘maladministration’ and ‘service failure’. In this statement, I have used the word fault to refer to these. She must also consider whether any fault has had an adverse impact on the person making the complaint. I refer to this as ‘injustice’. If there has been fault which has caused an injustice, she may suggest a remedy. (Local Government Act 1974, sections 26(1) and 26A(1))
3. The Ombudsman cannot question whether a council’s decision is right or wrong simply because the complainant disagrees with it. She must consider whether there was fault in the way the decision was reached. (Local Government Act 1974, section 34(3))
4. The Ombudsman cannot investigate late complaints unless she decides there are good reasons. Late complaints are when someone takes more than 12 months to complain to the Ombudsman about something a council has done. (Local Government Act 1974, sections 26B and 34D)
5. If the Ombudsman is satisfied with a council’s actions or proposed actions, she can complete her investigation and issue a decision statement. (Local Government
Act 1974, section 30(1B) and 34H(i))
How I considered this complaint
6. I have considered the complaint made by Mr Dawson.
7. I have considered the Council’s response to Mr Dawson’s complaint and I have discussed its response with a senior planning officer in the Council. I have considered planning documents and relevant law and case law.
8. I have written to Mr Dawson and the Council with my draft decision and given them an opportunity to comment.
What I found
Authorisation for the development and the decision not to enforce
9. In August 1996 the Council’s predecessor, the Tyne and Wear Development Corporation, gave planning permission for a boat shed. Although the grant of that permission is too long ago for the Ombudsman to investigate, the permission’s 5 conditions are relevant.
• the permission lasted for 5 years (cond.1);
• development had to accord exactly with the approved plans (cond. 2);
• no work was to begin until the Council had approved the shed’s outside appearance (cond. 3);
• no work was to begin until the Council had approved details of the end panels.
“Thereafter these approved details shall be implemented to the full satisfaction of the Development Corporation prior to the commencement of any
operations/works within the shelter” (cond. 4); and
• work on vessels was to take place between 7am and 7pm Mondays – Saturdays and not on Sundays or Bank Holidays (cond.5)
10. Let me begin by commenting on these 5 conditions. Condition 1 was a standard condition. Once a developer “implements” his permission he can take as long as he likes to complete the development. He can achieve lawful implementation by carrying out some basic foundation work and discharging certain pre-commencement conditions. The courts have held a trench one spade’s depth is enough to create a lawful implementation .
11. The case of Whitley & Sons v. Secretary of State for Wales and Clwyd County Council (1992) established the need to discharge certain pre-commencement conditions. If development starts without having discharged pre-commencement conditions which are
(a) expressly prohibitive, and
(b) go to the heart of the permission,
the development will be unauthorised. If a development is unauthorised none of its conditions can be enforced.
12. Unauthorised developments may be retrospectively regularised by subsequent compliance with the condition. This can happen within the life time of the planning permission, in this case 5 years. It can also happen after the permission has expired, if the application to discharge the condition is made before the permission expires and the work carried out conforms to the details subsequently approved. The authority for this is the case of R v Hart Aggregates Ltd V Hartlepool Borough Council.
13. Condition 2 is also standard. It is a simple statement of the law.
14. Condition 3 is a pre-commencement condition. It is, for Whitley purposes, expressly prohibitive in its wording. However, it would be hard to argue in planning terms that it went to the heart of the permission.
15. Condition 4 is interesting. It says details of the end panels must be approved by the Authority and then implemented according to that approval. It does not say they have to be retained throughout the lifetime of the building. This is arguably a weakness in the original drafting but too long ago for the Ombudsman to now investigate.
16. The Authority’s view is that condition 5 should not have been imposed because the site already had the benefit of unrestricted working hours. I cannot comment on this. I do not know how the business operated in 1996 and it is too long ago for the Ombudsman to investigate.
17. The developers built the foundations before May 2001[2] but took no further action until September 2013 when building started again. Many residents then complained to the Council.
18. The Council investigated. It located the historic permission and plans. It had to decide whether the building was authorised.
19. We know work on the foundations started within five years of the approval. Building control inspectors confirmed it at the time. However, the developers had not met conditions 3 and 4 before starting work in 2001. The Council considered if this meant the permission had not been implemented (i.e. if commencement was in breach of the Whitley principle). It concluded conditions 3 and 4, although pre-commencement conditions did not go to the heart of the permission. The Council found the planning permission was lawfully implemented. There is no fault in either the process or reasoning by which the Council reached this decision.
20. The Council then considered if the building accorded with the approved plans. The planning officer originally assigned the case considered the developers were building the boat shed to the measurements in the 1996 plans. Mr Dawson says he told residents this at a public meeting. The Council accepts these measurements were wrong. A more senior officer checked the measurements; he found the width at ground level was just less than one metre wider than the permission allowed.
21. The Council considered this and decided not to enforce. Enforcement is discretionary and the Council explained to residents in great detail how it reached its decision. It explained the law and policy it considered. There is no need for me to repeat this. It decided the degree of departure from the plans – less than one metre – was “non-material.”[3] Given the overall scale of the building, its decision is sound. The Council took the view “comparing the as built development from that for which permission was granted, there are not considered to be any additional significant impacts to residential amenity that would justify taking enforcement action.” In other words, there was not enough harm.
22. I cannot fault the Council’s decision not to take enforcement action. It is established in law that enforcement action merely to respond to criticism without clear evidence of harm is likely to be considered unreasonable. Such cases are unlikely to succeed and lead to an adverse costs award.
23. When the Authority found the structure was wider than the approved plans, there were two possible decisions it could reach. It could have said the development was wholly unauthorised because it was in breach of the approved plans. In this case it could not enforce any of the conditions. Or it could have said the development was authorised but the structure as built was in breach of condition 2 of the permission. In that case it had to consider whether it was expedient to enforce condition 2[4].
24. It is not clear from the correspondence which of the two views the Council took. Writing to residents on 2 May 2014 it said: “The development has not been built in accordance with the approved plan. This means that the conditions attached to the permission are unenforceable against the building which was constructed.” Yet in October the previous year it had discharged proposals for conditions 3 and 4. Writing to residents on 4 April and 2 May 2014 the Council told them it meant to enforce condition 4. It said it would “instruct” the developer to fix the end panels. If the development were, as it said, unauthorised, it would have no power in law to do this[5].
25. The Council’s senior planning officer, with whom I have discussed this, says the Council took the former view. In seeking to enforce condition 4, the Council “appealed to the developer’s better nature.” The point is academic. The end panels are in place. Only if there remained outstanding conditions which were both perpetual and enforceable would the point matter. The Council has explained why it could not seek to enforce condition 5. In the unlikely event of the developer removing the end panels, the Council could not insist on their reinstatement under the original condition 4 anyway.
26. Let me for completeness make one other comment. The Council discharged condition 4 in October 2013, after the permission had expired. This was the pragmatic and sensible thing for it to do. As Planning Authority it had nothing to gain by telling the developer he was too late to submit those details. Any challenge to the legality of the discharge is for the courts not the Ombudsman. The alleged failure to consult and time taken to say the shed does not have planning permission
27. Councils have no duty to consult with the public on planning applications. Their duty is to publicise the application and take account of material representations they receive in response. A duty to publicise is not the same as a duty to consult. The duty arises when the application is validated, in this case in 1995 or 1996.
28. There is no duty to consult with the public on the discharge of planning conditions.
29. The Council had no duty to publicise anything in 2013. As enforcement authority the Council should keep those who complain about the development informed. The Council did this by public meetings and detailed letters.
30. Mr Dawson says the Council took 15 months to admit the boat shed did not have planning permission.
31. The Council said in February 2014 the boat shed was not built in line with the permission. This is 5 months after residents had raised concerns. The Council had not ignored the situation in those months. It had taken measurements; dealt with applications to discharge conditions; and, negotiated with the site owners and residents.
32. In April and May 2014 the Council wrote detailed explanation of why there had been a breach of planning control.
33. Mr Dawson was unhappy with the Council’s decisions and explanations. He sent several e-mails to the Council about this. In September 2014 Mr Dawson received the Council’s final response to his complaint. This said the boat shed did not have the benefit of planning permission. In November 2014 Mr Dawson e-mailed the Council again. It responded that it accepted the “the structure in question does not have planning permission”.
34. The Council did not take 15 months to tell Mr Dawson the planning status of the shed. Mr Dawson may not have been clear about the status. However, I do not find the Council at fault for this. It tried to explain a very complex situation.
Future development on the site
35. The developers have submitted an application for more development and Mr Dawson would like the Council to prevent this. The Council cannot do this. The owners are entitled to request planning permission for further development. The Council must properly consider any application made against the Local Development Plan and other material planning considerations. The current application has to follow this process.
Draft decision
36. I have seen no evidence of fault, either by delay or otherwise, in the way the Council dealt with this acknowledged breach of planning control. It has provided a sound justification for its decision not to take enforcement action. The Ombudsman cannot question the merits of that decision. Throughout the decision-making process it kept residents properly informed. The complaint is not upheld.
Investigator’s draft decision on behalf of the Ombudsman

Noise from Generators

Environmental Health.
Dear Mr Rutherford

I am emailing to inform you of the use of a generator situated outside of the shed built without planning permission. The noise emanating from the said generator is continuous and unacceptably loud.

It would appear that this is how UK Docks working practise is being established. Can you please address this issue and let me know how future need to continually inform yourselves of noise pollution from this site can be prevented?

Kind regards
Resident of Greens Place