Misconduct of Staff Ignored by STC CEO

The acknowledgement below is wrong on two counts.
The letter to Mr Swales was handed in at the Town Hall late on Friday afternoon of the 26th May. I did not realise that his office would go to the lengths of misinforming Customer Advocacy about it or I would have asked for a receipt.
Fortunately it was copied to the MPs’ Offices the following day:-

“I have attached a copy of my letter which I delivered to the Chief Executive yesterday about the conduct of Hayley Johnson, the Council’s Corporate Lead, and a Planning Officer which I think is self explanatory.”

This quote also covers the second count. The complaint was not ‘raising a historic complaint again’ but one about the misconduct of his staff.
The two have been conflated so that Mr Swales can ignore the charge that his staff have misbehaved  and one day he will have to answer it regardless of when it actually arrived on his desk.

Dear Mr Dawson
Thank you for your letter to the Chief Executive, Martin Swales, dated 26 May 2017 which was received 13 June 2017. Your letter has been forwarded to our team in line with your current contact restrictions regarding issues raised regarding the UK Docks boat shed.I must advise you that this letter is raising your historic complaint again which has been thoroughly investigated by the Council and the Local Government Ombudsman, therefore will be placed on file.
Yours sincerely

******
Performance and Information Support Officer
Customer Advocacy
Strathmore, Rolling Mill Road, Jarrow

One thought on “Misconduct of Staff Ignored by STC CEO”

  1. This sort of misrepresentation “I must advise you that this letter is raising your historic complaint again which has been thoroughly investigated by the Council and the Local Government Ombudsman , therefore will be placed on file.” is a regular device used by STC to shift the focus away from the complaint.

    If one reads the letter you will see why the Chief Executive has asked one of his staff to “rid him of this troublesome rate-payer”

    What I say is: “First cast out the beam out of thine own eye and then you will see clearly to cast the mote out of mine.”

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