South Tyneside Council – Home> Why and how to complain.

We are here to do our best for you, our customers, and we care deeply about serving you well.

That’s why we want to hear from you when things go wrong and you aren’t happy with the service we’ve given. We want to know so that we can try to put things right. We also want to learn from our mistakes so that we don’t make those same mistakes again.

So if you are unhappy with any aspects of the Council’s services we want you to tell us.

For example if:

you are not satisfied with the quality of services we provide
you have a complaint about a Council employee
you feel we have applied a Council policy inconsistently or unfairly
How to complain

You can make your complaint:

Online using our Complaints form

In person at South Shields Town Hall (Customer Service Centre) or Jarrow Town Hall (Customer Service Centre)

By telephone on 0191 427 7000
By letter to South Tyneside Council, Town Hall & Civic Offices, Westoe Road, South Shields, Tyne & Wear, NE33 2RL

You can also seek help from our Customer Advocates Service to make your complaint. You can contact them on 0191 424 6028 or by emailing complaints@southtyneside.gov.uk.