From: Alison Hoy on behalf of Complaints Complaints@southtyneside.gov.uk>
Sent: 23 December 2016 09:40
To: Michael Dawson
Cc: Cllr John Anglin
Subject: RE: Sunday Working by UK Docks, River Drive.

Read on to see how the complaint about Sunday Working – was deleted then falsely described as an allegation and finally replaced by an invitation to enter a corrupt complaints procedure – “take this matter forward correctly with Environmental Health.”

Dear Mr Dawson

I had responded as we currently have contact restrictions in place for you and therefore issues relating to the boat shed will be referred to me initially in order to assess whether the contact relates to your historic complaint on the original boat shed, or new matters.

The ‘contact restrictions’ were intended for persistent and unreasonable complainants and as one can see there have only been 2 complaints from me, before December 2016, and it was therefore a misapplication of the code because it was not relevant to a singular complaint about the breach of the second condition when it was in breach of the second condition and the Council giving misinformation to the Local Government Ombudsman when the Council was giving misinformation to the Ombudsman.

The complaints were: 1 – their shed was in breach of the second condition, 10-Jan-14. The approved documents said it should have a height of 15.5m at the river end but it had a built height of 18.2m; 2 – a senior planning officer had lied to the Ombudsman when he said there no breach in the second condition with regard to height, LGO Findings 15-Apr-15.

I will then refer any new matters to the relevant teams and had done so for advice on this report regarding the allegation of Sunday working outside agreed hours. I would refer you to the highlighted paragraph below regarding the Sunday working matter which was received from the team.

The reporting of breach of the 5th condition was not an allegation. The relevant teams have therefore been giving misinformation to Alison – lying in common parlance.

Should you raise a noise nuisance complaint via the Customer Contact Centre a reference number would be assigned to that report and our Environmental Health Team would then deal with the issue. There is nothing to escalate regarding your latest report of hammering on a railing on a Sunday morning as advice has been given on how to take this matter forward correctly with Environmental Health.

There was nothing to escalate as she had rewritten the complaint about the breach of the 5th condition to one about noise. It was the noise generated by the workman hammering that alerted the residents of Greens Place that the 5th condition was being breached – a planning matter, not an environmental one.

yours sincerely

Alison
Hoy
Performance and Information Support Officer
Customer Advocacy
South Tyneside Council