Continual referral to the Complaints System.

It has become apparent over the last 18 months that whenever the Planning Office are questioned about the size of the slipway cover they become evasive and do not answer questions directly. They duck having to give a straight answer and refer you to the complaints system. If you have had anything to do with Planning and the way they operate the Complaints System you will know the implications.
The Principal Planning Officer was very helpful at the start but within a few days of the framework going up, 9th Sept 2014, he had referred one enquirer to the Complaints System.
When I questioned him on the width of the cover three months later, 20th Dec, he said he had measured it and that it conformed to approved plans. When pressed he referred me to the complaints system on the 13th Jan 2014 rather than admit I was correct.
When I went over his head to the Planning Manager a similar thing happened. I also introduced the height issue at this stage and he again referred me to the Complaints System 28th Jan. He finally conceded that the cover was not built to an approved plan on Friday 13th Feb.
The Head of Development Services did something similar when I wrote to him on the 4th April 2014. I say something similar because he handles middle stages of the Complaints System. What he did, instead of agreeing or countering my proposition that the cover was 3m too high, was to ask one of his staff to raise an official complaint (248789)  from my letter. He has never admitted to me, nor anyone else in public as far as I know, that the cover is built 3m higher than authorised plans allow.