It may as well have been destroyed.
The email to Michaela was passed back to the author about which the complaint was made when it should have been addressed by Customer Advocacy thus effectively throwing it and my response in the bin. This meant that the author could resend the misrepresentation again. It being “There was no evidence of deliberate misinformation being given to the Ombudsman”.
The word ‘deliberate’ is to avoid the point as misinformation of this sort is deliberate especially if the Ombudsman is not to uphold a legitimate complaint.
Mrs Hayley Johnson directly contradicts an independent Solicitor.
From: “Customer Advocates”
Date: Fri, September 16, 2016 10:42 am
Dear Mr Dawson
Thank you for your email and the copy of the letter sent to Mrs Johnson. Continue reading Original Complaint Remains Hidden